Duvino.co.uk Terms & Conditions
The Company
Duvino.co.uk is owned and operated by Odessagne Ltd (registered company number: 5440223) whose registered office is at 7 Ferrers Way, Derby, DE22 2AA, including where the context so allows, its shareholders, employees, affiliates, associated and contracted persons, companies or businesses supplying services to The Company.
Minimum order definition
A minimum order is defined as 1 case (e.g. wine 6x75cl) and will be clearly stated for each product on the product page. Bottles may be available individually for a limited time only on our introductory ranges.
The Contract
Once the company receives an order via this website, an offer to purchase is constituted on the part of the customer. Only when the company confirms the order via email communication to the customer, shall a contract exist between the company and the customer. Prices provided in a written quotation to the customer from the company as a result of an enquiry to this web site shall be valid for 30 days from the dispatch date of the written quotation.
Shipping and delivery
Standard delivery is 2-3 working days throughout Mainland UK. Scottish Highlands and Islands may take longer (please allow 3-5 working days) and could result in additional shipping charges, you will be notified of this via email, which must then be accepted for a contract to form.
To ensure your goods are delivered to you correctly, a confirmation of order will also be emailed to you, you must then confirm your order pror to dispatch. If goods are delivered to an incorrect address as a result of incorrect information provided by the customer both when placing the order and when confirmation of the order is sent, the company will make every reasonable effort with our courier to redirect the goods but will not take responsibility for losses resulting from incorrect information supplied.
Breakages
The customer will be responsible for checking their goods upon receipt of delivery, and by signing for delivery indicates that the goods have arrived with no obvious damage to the consignment. Should there be any defect or shortage in the order, to prevent fraudulent damage claims, we would ask that you make us aware of a problem as soon as possible either by email or telephone. Breakages, defects and shortage, will be investigated and resolved as quickly as possible.
Quality
If any wine proves to be corked, or in any other way faulty as a result of the winemaking process, we will generally replace it or, to a maximum of 1 opened bottle per case, replace all the other unopened bottles from the case.
We have great confidence in the quality of our products and do not expect any quality issues with it, however if you experience any quality issues please contact us and we will endeavour to rectify them. Other than this, we place a great deal of trust in the integrity of our customers - all we ask is that common sense should prevail in deciding whether what is in the bottle is truly faulty (as a result of the winemaking process) or simply the result of poor storage conditions by the customer.
If you have any questions or comments regarding our products, or wish to report a faulty wine, please contact us by letter or e-mail, and we will do our best to respond as quickly as possible.
Delivery schedule
Delivery of goods is made by courier. We endeavour to dispatch your wines the same working day as receiving your order. When payment is made by credit or debit card, in most cases your wine will arrive within the next 2 working days(see Shipping and Delivery section for further details). Deliveries by carrier are not made on Saturdays, Sundays, or Bank Holidays. Should there be a delay in normal delivery schedule, this will be advised on our website. If this applies, your order may still be placed, and will be processed for delivery when normal delivery scheduling returns.
Returns Policy
Private customer orders may be cancelled up to seven working days after recieving the goods, please notify us by phone/email to arrange the return. Goods should be returned in the same condition in which they were supplied, and with bottles unopened, at the customer‘s expense. The value of the order will then be refunded. This does not apply to export orders outside the European Union.
Liability limitation
We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
1.loss or damage was not foreseeable to both parties when the contract was formed;
2.loss or damage was not caused by any breach on the part of the supplier;
3.loss or damage relates to business and/or non-consumers.
We will not be liable for loss or damage caused by the customer handling the wine. In particular we will not be liable for spillages or breakages.
Customers should also be aware of the following inherent risks and warnings:
1.Alcohol should be consumed in moderation.
2.A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time.
3.Sparkling wine can be volatile due to the build up of gasses extra care should be taken when opening these.
Purchasing Online
We accept orders online and via our secure payments service provided by PayPal. You are not required to open a PayPal account to use this service.
When you want to make a purchase, browse our catalogue, add the items required to the shopping basket and click to go to the checkout. Your order is then encrypted and passed to the Secure ePayments server for payment. After you have provided card and address details in order to satisfy the order, the card details are security checked with the relevant card issuer and you will receive a message in your browser window advising that the transaction is complete.
All customers must be aged 18 years or over and by placing an order, you confirm that you are at least 18 years old. This will be verified prior to delivery of the order. We supply within the UK only.
The contract between us comes into force when we confirm your order by email communication.
Prices are subject to change in line with currency movements, tax and duty changes, changes in supply and transportation costs or for any other reason. We therefore reserve the right to amend the prices published on our website, we will honour the prices of orders already placed.
Payments should normally be made with the order. We accept payment by all major Credit/Debit cards. We will ship your goods once payment is received.
Prices and Payment
All prices are quoted in pounds sterling and will be per case, as marked. The prices will INCLUDE Value Added Tax at 17.5%, VAT number 948705387. Any delivery charges are included at checkout. Payment for goods shall be made in advance of dispatch. Payment may be made by debit or credit card online via our secure payment facility, PayPal Secure ePayments. All goods shall remain the property of Odessagne Ltd until payment has been received in full.
Trademarks
All trademarks, service marks, and trade names are the property of Odessagne Ltd, or of their respective owners, which have granted Odessagne Ltd the right to use.
All reasonable steps and every effort is made to ensure the accuracy of all information shown within our website. All information and prices displayed on our website are subject to change without notice.
The Company
Duvino.co.uk is owned and operated by Odessagne Ltd (registered company number: 5440223) whose registered office is at 7 Ferrers Way, Derby, DE22 2AA, including where the context so allows, its shareholders, employees, affiliates, associated and contracted persons, companies or businesses supplying services to The Company.
Minimum order definition
A minimum order is defined as 1 case (e.g. wine 6x75cl) and will be clearly stated for each product on the product page. Bottles may be available individually for a limited time only on our introductory ranges.
The Contract
Once the company receives an order via this website, an offer to purchase is constituted on the part of the customer. Only when the company confirms the order via email communication to the customer, shall a contract exist between the company and the customer. Prices provided in a written quotation to the customer from the company as a result of an enquiry to this web site shall be valid for 30 days from the dispatch date of the written quotation.
Shipping and delivery
Standard delivery is 2-3 working days throughout Mainland UK. Scottish Highlands and Islands may take longer (please allow 3-5 working days) and could result in additional shipping charges, you will be notified of this via email, which must then be accepted for a contract to form.
To ensure your goods are delivered to you correctly, a confirmation of order will also be emailed to you, you must then confirm your order pror to dispatch. If goods are delivered to an incorrect address as a result of incorrect information provided by the customer both when placing the order and when confirmation of the order is sent, the company will make every reasonable effort with our courier to redirect the goods but will not take responsibility for losses resulting from incorrect information supplied.
Breakages
The customer will be responsible for checking their goods upon receipt of delivery, and by signing for delivery indicates that the goods have arrived with no obvious damage to the consignment. Should there be any defect or shortage in the order, to prevent fraudulent damage claims, we would ask that you make us aware of a problem as soon as possible either by email or telephone. Breakages, defects and shortage, will be investigated and resolved as quickly as possible.
Quality
If any wine proves to be corked, or in any other way faulty as a result of the winemaking process, we will generally replace it or, to a maximum of 1 opened bottle per case, replace all the other unopened bottles from the case.
We have great confidence in the quality of our products and do not expect any quality issues with it, however if you experience any quality issues please contact us and we will endeavour to rectify them. Other than this, we place a great deal of trust in the integrity of our customers - all we ask is that common sense should prevail in deciding whether what is in the bottle is truly faulty (as a result of the winemaking process) or simply the result of poor storage conditions by the customer.
If you have any questions or comments regarding our products, or wish to report a faulty wine, please contact us by letter or e-mail, and we will do our best to respond as quickly as possible.
Delivery schedule
Delivery of goods is made by courier. We endeavour to dispatch your wines the same working day as receiving your order. When payment is made by credit or debit card, in most cases your wine will arrive within the next 2 working days(see Shipping and Delivery section for further details). Deliveries by carrier are not made on Saturdays, Sundays, or Bank Holidays. Should there be a delay in normal delivery schedule, this will be advised on our website. If this applies, your order may still be placed, and will be processed for delivery when normal delivery scheduling returns.
Returns Policy
Private customer orders may be cancelled up to seven working days after recieving the goods, please notify us by phone/email to arrange the return. Goods should be returned in the same condition in which they were supplied, and with bottles unopened, at the customer‘s expense. The value of the order will then be refunded. This does not apply to export orders outside the European Union.
Liability limitation
We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
1.loss or damage was not foreseeable to both parties when the contract was formed;
2.loss or damage was not caused by any breach on the part of the supplier;
3.loss or damage relates to business and/or non-consumers.
We will not be liable for loss or damage caused by the customer handling the wine. In particular we will not be liable for spillages or breakages.
Customers should also be aware of the following inherent risks and warnings:
1.Alcohol should be consumed in moderation.
2.A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time.
3.Sparkling wine can be volatile due to the build up of gasses extra care should be taken when opening these.
Purchasing Online
We accept orders online and via our secure payments service provided by PayPal. You are not required to open a PayPal account to use this service.
When you want to make a purchase, browse our catalogue, add the items required to the shopping basket and click to go to the checkout. Your order is then encrypted and passed to the Secure ePayments server for payment. After you have provided card and address details in order to satisfy the order, the card details are security checked with the relevant card issuer and you will receive a message in your browser window advising that the transaction is complete.
All customers must be aged 18 years or over and by placing an order, you confirm that you are at least 18 years old. This will be verified prior to delivery of the order. We supply within the UK only.
The contract between us comes into force when we confirm your order by email communication.
Prices are subject to change in line with currency movements, tax and duty changes, changes in supply and transportation costs or for any other reason. We therefore reserve the right to amend the prices published on our website, we will honour the prices of orders already placed.
Payments should normally be made with the order. We accept payment by all major Credit/Debit cards. We will ship your goods once payment is received.
Prices and Payment
All prices are quoted in pounds sterling and will be per case, as marked. The prices will INCLUDE Value Added Tax at 17.5%, VAT number 948705387. Any delivery charges are included at checkout. Payment for goods shall be made in advance of dispatch. Payment may be made by debit or credit card online via our secure payment facility, PayPal Secure ePayments. All goods shall remain the property of Odessagne Ltd until payment has been received in full.
Trademarks
All trademarks, service marks, and trade names are the property of Odessagne Ltd, or of their respective owners, which have granted Odessagne Ltd the right to use.
All reasonable steps and every effort is made to ensure the accuracy of all information shown within our website. All information and prices displayed on our website are subject to change without notice.
