Shipping & Returns

Duvino.co.uk Delivery & Returns

Delivery Charges
Any order, any size – delivered to Mainland UK for £9.95. All orders are processed within 24 hours from payment being taken. Deliveries to UK Mainland are usually completed within 2-3 working days from the order being placed.
For all other destinations, please email sales@duvino.co.uk for a quotation.

Delivery Times
Our couriers operate deliveries between Monday – Friday, 9am-5pm. Please ensure somebody will be available to receive the items at your delivery address.
To ensure your goods are delivered to you correctly, a confirmation of order will be emailed to you, please check these details prior to dispatch email sales@duvino.co.uk if you have any further questions about delivery.
Standard delivery is 2-3 working days throughout Mainland UK. Scottish Highlands and Islands may take longer (please allow 3-5 working days) and will result in additional shipping charges, please contact us for a quotation.
Should there be a delay in normal delivery schedule, this will be advised on our website. If this applies, your order may still be placed, and will be processed for delivery when normal delivery scheduling returns.

Please check your delivery details carefully when ordering and on confirmation emails. If goods are delivered to an incorrect address as a result of incorrect information provided by the customer both when placing the order and when confirmation of the order is sent, the company will make every reasonable effort with our courier to redirect the goods but will not take responsibility for losses resulting from incorrect information supplied.

Breakages
The customer will be responsible for checking their goods upon receipt of delivery, and by signing for delivery indicates that the goods have arrived with no obvious damage to the consignment. Should there be any defect or shortage in the order, to prevent fraudulent damage claims, we would ask that you make us aware of a problem as soon as possible either by email or telephone. Breakages, defects and shortage, will be investigated and resolved as quickly as possible.

Returns Policy
Online orders may be cancelled up to seven working days after receiving the goods, please notify us by emailing sales@duvino.co.uk to arrange your return. Goods should be returned in the same condition in which they were supplied, and with bottles unopened, at the customer‘s expense. The value of the order will then be refunded. This does not apply to export orders outside the European Union.